The Job Success Lab - Refund & Consumer Policy

Refund & Consumer Policy

Last updated: 26 August 2026The Job Success Toolkit is a digital product that provides immediate access to Notion resources, PDFs, worksheets, templates and other career resources.Change-of-mind refunds:
Because the Toolkit is a digital product and access is provided after purchase, we do not offer refunds for change of mind once access has been provided.
For example, we don't generally offer refunds because:
You purchased the Toolkit and later decided you don't need it.
You haven't had time to use it.
You found another resource you prefer.
Your circumstances changed after purchase.If something isn't right
We want you to be able to use what you've purchased.
If you experience a genuine technical or access problem, or believe the digital product does not meet the description or applicable consumer guarantees, please contact us at:
[email protected]
Please tell us what went wrong and, where possible, provide your purchase details or a screenshot.
We'll review the issue and work with you to find an appropriate solution.Your consumer rights
Nothing in this policy is intended to exclude, restrict or override any rights or remedies you may have under the New Zealand Consumer Guarantees Act, Fair Trading Act or other applicable laws.
Where applicable, those rights may include a repair, replacement or refund depending on the circumstances.Support
For questions, access issues or concerns about your purchase:
[email protected]
We aim to respond within 3–5 business days.